FAQ
How do I care for my regalia?
Souvenir Gown– Remove the gown from its packaging. Place on a hanger to allow the folds to fall out. Hanging in a high humidity area, like your bathroom, will accelerate this process. If an iron is needed turn the garment inside out and use a warm (not hot) iron. Steaming is also an option. Never put the iron directly on velvet.
Rental – Remove the gown from its packaging. Place on a hanger to allow the folds to fall out. Hanging in a high humidity area, like your bathroom, will accelerate this process. If an iron is needed turn the garment inside out and use a warm (not hot) iron. Steaming is also an option. Never put the iron directly on velvet.
Fine Quality – Remove your gown from its packaging and hang. Allow the gown to hang several days for fold wrinkles to fall out before placing in the garment bag that we included in your shipment. After each wearing allow the gown to hang for several days before storing back in the garment bag. We recommend that you have your gown dry cleaned at a reputable and professional dry cleaners. Typically they do not need to be dry-cleaned after each use. We stand behind our products with the utmost confidence. However, due to the nature of these products, and the instability of many dyes, it is not possible for us to guarantee them against fading or transference.
What if my color or fabric is not in stock, or if there is any delay in my order?
Due to market conditions, it should be noted that there may be times when certain custom fabrics or colors may be delayed or withdrawn without notice. In this event, you will be contacted so that you may make an alternate selection.
What size do I need?
Gowns- Gowns are sized by exact height and weight. Additional measurements may be needed for fine quality regalia.
Caps– Souvenir and rental caps are one size fits all. Fine quality caps and tams are exact size