Return Policy for Bookstore/School
What items are returnable?
Non-Branded, Non-School specific, souvenir regalia may be returned for credit. Restocking fees may apply.
All rented items must be returned.
Contact our custom department at 800/223-0429.
Do you require a return authorization number? Return authorization numbers are not required.
Do I need to fill out a return form? Yes, return forms should be sent back with all returns. The return should also include chargeback paperwork.
Return Policy for Students
My cap or gown does not fit. How do I exchange it? Regalia exchange requests must be done at the location or from the contact where they were ordered.
I didn’t turn in my rental gown. How do return it? Rentals should be returned to the pick-up location or as directed by the school. If that is not an option please contact customer service at 800/456-7623 or firstname.lastname@example.org.
What size do I need?
Gowns- Gowns are sized by exact height and weight. Additional measurements may be needed for fine quality regalia.
Caps– Souvenir and rental caps are one size fits all. Fine quality caps and tams are exact size
How do I care for my regalia?
Souvenir Gown– Remove the gown from its packaging. Place on a hanger to allow the folds to fall out. Hanging in a high humidity area, like your bathroom, will accelerate this process. If an iron is needed turn the garment inside out and use a warm (not hot) iron. Steaming is also an option. Never put the iron directly on velvet.
Rental – Remove the gown from its packaging. Place on a hanger to allow the folds to fall out. Hanging in a high humidity area, like your bathroom, will accelerate this process. If an iron is needed turn the garment inside out and use a warm (not hot) iron. Steaming is also an option. Never put the iron directly on velvet.
Fine Quality – Remove your gown from its packaging and hang. Allow the gown to hang several days for fold wrinkles to fall out before placing in the garment bag that we included in your shipment. After each wearing allow the gown to hang for several days before storing back in the garment bag. We recommend that you have your gown dry cleaned at a reputable and professional dry cleaners. Typically they do not need to be dry-cleaned after each use. We stand behind our products with the utmost confidence. However, due to the nature of these products, and the instability of many dyes, it is not possible for us to guarantee them against fading or transference.